By creating an account or using any service on Rillex, you confirm that you have read and understood this policy.

Rillex takes data privacy seriously. We collect only what we need to operate the platform, protect players, and meet compliance obligations. We do not sell personal data. We do not share personal data with third parties beyond what is described in this policy.

If you have questions about how your data is handled, contact us through the Live Support widget. Data requests are processed within 30 days of receipt.

1. Information We Collect

1.1 Account Registration Data

When you create a Rillex account, we collect:

Email address, required for account creation
Username, chosen by you
Password, stored in encrypted and hashed form
Date of birth, collected if age verification is triggered

1.2 Identity Verification Data, KYC

Identity verification is not mandatory at account creation. It may be required when:

A withdrawal exceeds internal risk thresholds
A transaction is flagged during routine AML monitoring
Local regulations applicable to your jurisdiction require it

When triggered, KYC data may include government issued photo ID, proof of address, and a selfie for identity matching. This data is processed and stored by our compliance team and retained for the legally required period.

1.3 Transaction and Financial Data

Rillex collects:

Cryptocurrency wallet addresses used for deposits and withdrawals
Transaction amounts, timestamps, and on chain transaction hashes
Blockchain network used for each transaction
Deposit and withdrawal history within the Rillex platform

All crypto transactions are publicly recorded on the relevant blockchain. The transaction ID and wallet address associated with any transaction may be visible on public blockchain explorers.

1.4 Device and Technical Data

When you access Rillex, we automatically collect:

IP address
Browser type and version
Device type and operating system
Referring URL
Session duration and pages visited
Cookie identifiers

1.5 Gameplay Data

Rillex collects gameplay records including games played, bet amounts, win and loss amounts, bonus participation, and VIP rank progress. This data is used to operate the platform, calculate bonuses, detect fraudulent activity, and meet reporting requirements.

1.6 Communications Data

If you contact support, we retain the content of your messages, your account details at the time of contact, and the resolution of your query. This data is used to resolve disputes, improve support quality, and meet audit requirements.

2. How We Use Your Information

2.1 Platform Operation

Authenticate your account and maintain your session
Process deposits and withdrawals
Calculate and credit cashback, bonuses, and VIP rewards
Operate promotional systems
Resolve support queries and disputes

2.2 Compliance and Legal Obligations

Conduct AML screening on transactions that meet risk thresholds
Process KYC verification when legally required
Respond to lawful requests from regulatory authorities
Maintain records required under applicable regulations

2.3 Platform Improvement

Analyse usage patterns to improve navigation and payment flows
Identify and fix technical errors
Test new features before full rollout

2.4 Communications

Send account related notifications
Send promotional messages where you have opted in
Send security alerts for unusual activity

You can opt out of promotional communications at any time through your account settings or by contacting support.

3. Legal Basis for Processing

Contract performance
Legal obligation
Legitimate interests
Consent

4. Data Sharing

Rillex does not sell personal data. We do not share personal data with advertising networks or data brokers.

4.1 Service Providers

Rillex uses third party service providers including cloud hosting, security monitoring, and compliance services.

4.2 Compliance and Regulatory Authorities

Rillex may share data with regulatory authorities, law enforcement, or gaming licensing bodies when required by law.

4.3 KYC and Identity Verification

When KYC verification is triggered, identity documents may be processed by a third party identity verification provider.

4.4 Business Transfers

If Rillex undergoes a merger, acquisition, or sale of assets, player data may be transferred as part of that transaction.

5. Cookies and Tracking

Rillex uses cookies and similar tracking technologies to operate the platform and improve your experience.

Essential cookies
Analytics cookies
Preference cookies
Marketing cookies

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent you from logging into the platform.

6. Data Retention

Active account data, retained for the account duration plus 5 years
KYC documents, retained for 5 years from verification
Transaction records, retained for 7 years
Support communications, retained for 3 years
Analytics data, retained in anonymised form for up to 2 years

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

Access
Correction
Deletion
Portability
Objection
Restriction
Withdrawal of consent

To exercise any of these rights, contact us through the Live Support widget with the subject line Data Request.

8. Security

SSL and TLS encryption
Password hashing using bcrypt or equivalent
Two factor authentication available for all accounts
Encrypted storage of KYC documents
Regular security review of platform infrastructure

If a security incident affects your personal data, Rillex will notify affected users within 72 hours of becoming aware of the breach, as required under applicable data protection law.

9. International Transfers

Rillex operates globally and may transfer personal data across international borders as part of operating the platform. Where data is transferred outside your home jurisdiction, appropriate safeguards are used.

10. Children

Rillex is strictly for adults aged 18 and over, or the minimum legal gambling age in your jurisdiction, whichever is higher. We do not knowingly collect data from anyone under 18.

11. Changes to This Policy

Rillex may update this Privacy Policy when platform operations change, legal requirements change, or data practices improve. Significant changes will be communicated by email at least 14 days before they take effect.

12. Contact

For privacy related questions, data requests, or concerns:

Support widget, available on every page at rillex.com
Subject line, Privacy Request or Data Request
Response time, within 30 days